Return & Exchange Policy

At Ghalya Bath Tea, we prioritize hygiene, safety, and product integrity.

Due to the nature of our products, all cosmetic and body care items are non-refundable and non-exchangeable once purchased.

However, we will gladly assist you in the following cases:

• If you received the wrong item

• If your order arrived damaged or defective

• If there is a clear issue caused from our side

To request assistance, please contact us within 24 hours of receiving your order with:

• Your order number

• Clear photos of the issue

Our team will review your request and arrange a suitable solution if the claim is valid.

We appreciate your understanding and support.